Get In Touch

+123 456 7890
+123 456 7890

1569 Ave, New York,
NY 10028, USA

Frequently Asked Question!

All order status notifications are sent by email. Therefore, it is important to enter a valid and active email address when placing the order. Once the order is completed, you will receive an email confirming receipt of the order, followed by the order confirmation with a summary of the orders and their availability. When the package is shipped, you will receive a confirmation email with the shipment and an email containing the DDT.

For technical reasons, you can cancel if there are pending items inside the order. Should you change your mind, you will still be able to use the right of withdrawal by rejecting the package upon delivery.

For technical reasons, it is possible to modify an order only if there are pending items inside it. To modify the order, you will need to contact customer service by phone (via chat) or email. If it is a discount code, in case of changes, the discount cannot be applied to any additional or replacement items.

Despite our commitment to guarantee the availability of all items, it may happen that the site cannot be updated in real time with the processed orders, causing the out of stock of some products that are still visible and can be ordered online. Will not be counted in the order total. In case of prepayment, we invite you to contact our customer service to verify the method of reimbursement.

For technical reasons, it is possible to change the address of an order only if there are items waiting inside it. To change the address it will be necessary to contact the customer service department.

Of course! When ordering you can choose to ship to any address. Just change the delivery address and the recipient’s name when placing the order or add it to your personal area.

Shipping costs vary according to the country where they will be delivered, however, shipping costs will always be computed before the payment transaction. Customer will be notified via email.

Credit card (visa/mastercard/postepay) By choosing this type of payment, the inserted credit card will be charged immediately at the time of the order. If the transaction is not successful, an error message will be displayed. If the credit is not available or if further problems arise with the withdrawal, the order will be an error and you will be notified by email. PayPal To use this payment method, you must have a PayPal account. Simply log in to your PayPal account and confirm payment for the order. The payment will be processed immediately.

You do not need to register to place an order. After placing items in the cart, you can choose to login or register, or proceed to complete the order as a guest, using the «buy without registration» button. If you order as a guest, be sure to enter a correct email address, as this will be the only way we will have information about your order. If you log in with Google or Facebook make sure you can access the email you linked to that account.

After logging in to your personal account, you can change your password through the «edit account» area.

If you have forgotten your password, from the login page you can request a new password by clicking on «Forgot your password?»

After logging in to your personal account, your customer id will be visible in the area below your profile picture.

After logging in to your personal account, you can view the summary of orders placed by clicking on the «orders» item.

After logging in to your personal account, you can delete the account through the «edit account» area, you will find the «delete account» item.

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